We recognize how important it is that your system is always operating at peak performance. After years of development we’ve created our exclusive ProCare™ program, which is a suite of solutions created to deliver a better experience for you. Made up of software, hardware, and internal tools, it allows The Loop to deliver service and support like no other Systems Integrator.
PROACTIVELY IDENTIFY POTENTIAL ERRORS
Automation systems are dependent on a strong and reliable network connection. If the signal coming into your home is not up to par, your system will not work properly. Monitoring internet speed and uptime allows our service department to identify connection issues. By monitoring your system’s core network devices our team can spot and correct potential errors before they become an issue.
QUICKLY EXECUTE SYSTEM RESETS
External factors such as severe weather, internet and cable outages, or power blips simultaneously impact our clients. Remote reboot allows The Loop to quickly get your system back online, avoiding the cost and wait associated with getting a technician to your home. Specific devices and systems can also be reset remotely to prevent or correct minor technical glitches.
REDUCE SERVICE CALLS
Remote technical support allows us to see what is happening before a technician arrives onsite. If the issue can be fixed remotely it will be, eliminating the need for a service call.
ESTABLISH CLIENT PRIORITY
Clients covered by our full list of remote monitoring and diagnostic services have properly maintained systems. If our service team cannot remotely correct the problem we immediately prioritize the service call required to resolve the issue.
Support Packages and Pricing
- PROACTIVE support, we see something is broken and fix it before you feel the pain
- GUARANTEED same weekday email or phone response to all servie calls, or we give you $25!
- Unlimited email support during regular business hours on Loop furnished equipment: firstname.lastname@example.org
- Unlimited phone support on Loop furnished equipment during regular
- Unlimited Control4 software updates
- Up to 2 free Service Calls per year on Loop furnished hardware
- Preventative Maintenance Service once per year
- Unlimited Auxiliary Network device updates
- VPN support when applicable
- Exclusive ‘Control4 Tips’ and Enhancements e-newsletter and videos
TERMS AND CONDITIONS:
Procare Support is provided during regular business hours excluding weekends and federal holidays. New hardware additions or changes are not included in any support plan. *Same day support includes response to your call or email within reasonable hours of 7am-9pm, not a guarantee of repair of issue. Dollar amount quoted will be a credit applied to your account for future purchases or upgrades. The Loop has the right to amend or end this contract without cause, upon written 30 day notice to the client. Products that have been adjusted, changed, or reset by an individual other than a direct Loop Team Member are not covered by this program, and will be billed at our regular service rates of $125/hr during business hours and $200/hr nights/weekends. Locations outside of Eagle, Central Boise, Meridian, or Garden City are subject to additional trip charges. Actual charge dependent on zip code.